1What if I don’t want our Owners to see their Ledger?
We can disable this function as you see fit, however, we highly recommend keeping in place as it streamlines many of the property managements day to day operations.
2How many different templates do I get to choose from?
Our implementation team will provide 2 options; with a banner image, and without a banner image. The menu structure and colour themes; our team will try out best to match your company brand, but you will always have input at this stage.
3How are individual Usernames and Passwords assigned?
Every owner will get their own username as we launch each site. Through Shiftsuite’s Console, you can produce and email an owner welcome letters with a couple of clicks.
4How do I reset passwords or update information?
All administration of the website is covered during our Training Session. Our extensive Knowledge Base and Video Tutorial section of your Login Portal will also have information on this, as a refresher at any time.
5My condo board wants more features, where do I start?
We provide many more features available through our Upgrade Path. Email firstname.lastname@example.org and one of our reps will be happy to chat with you and schedule a demo if required.
6How do I change the top banner image?
Provide a high resolution image to with dimensions of 980px (width) x 155px (height). Send this to email@example.com along with your corporation # and we can have it uploaded in no time.
7Can I add additional pages, such as a Frequently Asked Questions page?
Absolutely, simply email firstname.lastname@example.org with your request, along with your Q&A’s, and we’ll have it setup quickly. At any point, you too as an Administrator, can add/modify/delete any questions or answers; all of which is covered during your training.